How do I make an appointment and how much will it cost?
You need to call the office on 0408898819 and one of our customer service agents will take a description of your issue
and pass it on to one of our technicians. You will then be provided with an up-front price for the first hour and then
how much for every half hour after that. If you are ok to proceed we will take the booking at a convenient time for you
and one of our technicians.
What happens if the job takes longer than the first hour?
Normally our technicians will know what the problem is and have the problem fixed in the first hour -
however sometimes there can be more to a job than first thought. In this case our technician will discuss with you the
next step and estimate a time to fix or leave the job at a useable level.
What happens if I'm not happy with the outcome of the job?
Quite simple - on a very rare occasion if after the first hour you're not happy with the way the technician is progressing
or the technician has finished and you don't feel that your issue is resolved or the outcome is not as you expected then you
don't pay and that's that.
I want a technician to come at a weekend or out of office hours is there an extra charge?
No! Our hourly rate is always the same. It is very competitive and we do a lot of research into our competitors
to make sure it stays that way.
What areas do you service?
We service every suburb within 20km radius of Sydney CBD. If you don't know if your area is covered give us a call
and we can check. However, if your area is out of our radius we may be able to accommodate you!
Wait! We are a business do you only service residential customers?
We mainly specialise in providing support to the home user - however our technicians have experience in working in IT
departments for some big companies, we are available to carry out tasks out of business hours and at weekends, give us a
call and we can discuss your requirements.
My computer needs to be taken to be fixed but I need a computer to work?
We have a few laptop computers that customers can borrow while theirs is being fixed because we know that in some
cases down time is a nightmare. Ask us if you feel you need this service.
How do I make an appointment and how much will it cost?
You need to call the office on 0408898819 and one of our customer service agents will take a description of your issue
and pass it on to one of our technicians. You will then be provided with an up-front price for the first hour and then
how much for every half hour after that. If you are ok to proceed we will take the booking at a convenient time for you
and one of our technicians.
What happens if the job takes longer than the first hour?
Normally our technicians will know what the problem is and have the problem fixed in the first hour -
however sometimes there can be more to a job than first thought. In this case our technician will discuss with you the
next step and estimate a time to fix or leave the job at a useable level.
What happens if I'm not happy with the outcome of the job?
Quite simple - on a very rare occasion if after the first hour you're not happy with the way the technician is progressing
or the technician has finished and you don't feel that your issue is resolved or the outcome is not as you expected then you
don't pay and that's that.
I want a technician to come at a weekend or out of office hours is there an extra charge?
No! Our hourly rate is always the same. It is very competitive and we do a lot of research into our competitors
to make sure it stays that way.
What areas do you service?
We service every suburb within 20km radius of Sydney CBD. If you don't know if your area is covered give us a call
and we can check. However, if your area is out of our radius we may be able to accommodate you!
Wait! We are a business do you only service residential customers?
We mainly specialise in providing support to the home user - however our technicians have experience in working in IT
departments for some big companies, we are available to carry out tasks out of business hours and at weekends, give us a
call and we can discuss your requirements.
My computer needs to be taken to be fixed but I need a computer to work?
We have a few laptop computers that customers can borrow while theirs is being fixed because we know that in some
cases down time is a nightmare. Ask us if you feel you need this service.
